With Peace of Mind
WITHDRAWAL OF FUNDS POLICY
Refund Policy. In certain exceptional circumstances, Emdcapital may refund payments made by credit card. In this case, the funds will be refunded to the card that was used for the deposit. The Customer has the right to close his/her account at any time he/she wishes to. The Emdcapital will approve the account closure if: a. there are no active investments placed; b. there are no investigations underway associated with any of the terms of the current Terms of Services. If there are no charges applied to the account, the Emdcapital has to close the account by the Customer’s demand. If the account of the Customer has been suspended due to the violation of the current Online Services Agreement or due to any other abuse detected by the Customer, the refund is not provided under any circumstances. The Emdcapital does not have to provide any type of the refund in case the loss was caused due to any reason either foreseen or unforeseen. A refund request can be made in cases in which the account had been deposited into, but no orders were executed by the customer. In this case, the same method of payment used for the deposit will be used for the refund. The refund will be for the full amount, unless other arrangements have been made. Processing of refund requests can take up to 6 business days provided that the customer account is fully verified, the customer has submitted a withdrawal request (via the Emdcapitalcashier), the funds are still available in the customer`s balance and the customer doesn’t have any active bonus agreements that prevent him from withdrawing funds (see Chapter 19 of the Online Services Agreement) All other requests will be treated as WITHDRAWALS and will be processed using those methods and procedures. If you have any questions about this Policy do not hesitate to contact us by E-mail: [email protected] In compliance with anti-money laundering regulations, Emdcapitalis allowed to transfer funds only to an account bearing your name. Emdcapital may require additional information or documentation prior to releasing funds to your account. Docs need to be sent to [email protected]
Source: https://www.Emdcapital .co/legal/terms-and-conditions
As soon as withdrawal instruction / Payment Order Instruction is received from the client through his/her trading account (for security purposes) nevertheless, clients can contact the company either by phone, fax, email and / or in person to request a withdrawal.
Please note that we only accept withdrawal requests of at least $50.00 per transaction.
The Company will ensure that the withdrawal request by the client includes all necessary information and the following checks must be performed:
Upon the Company receiving an instruction from the Client to withdraw funds from the Client Account, the Company shall process the withdrawal request within 5 (five) Business Days, or sooner, depending on account type and if the following requirements are met (Notwithstanding the provisions of this article the actual receipt of funds depends on the client’s payment method):
In case the client requests his fund to be withdrawn from his account and to be transferred to a bank account that has not been notified to the Company in the past, then the Company will perform Know Your Client procedures on the same client in order to ensure that the beneficiary of both bank accounts is the same person and then the Company can proceed with the transfer of funds.
The Company will affect withdrawals of client funds, upon an application for withdrawal made via the Company Online Trading System (if available at the time).
The client accepts that withdrawal of any part of the funds shall be concluded using the same transfer method and the same remitter as the one which the Company originally received the Funds from. Under such circumstances, the Company shall return the part of the funds requested less any transfer fees or other charges incurred by the Company.
The Company reserves the right to decline a withdrawal request of the client asking for a specific transfer method and the Company has the right to suggest an alternative.
Withdrawals will only be effected towards the client. The Company will not to effect withdrawals to any other third party or anonymous account.
The Company reserves the right to request additional information and/ or documentation to satisfy itself that the request is legitimate. In addition, the Company reserves the right to reject such a request if it deems that this may not be legitimate. The client accepts that under such circumstances there may be a delay in processing the request.
All payment and transfer charges will be borne by the client and the Company shall debit the client account for these charges.
The Company shall be responsible for responding to any client requests, regarding information on the status of their order, received by telephone at any time, within a reasonable period of time. The client using the Internet shall be able to get information on the status of their order within a reasonable period of time through specialized software. Information to clients regarding the status of their order must be provided to the client in no longer than 5 (five) business days. When such telephone calls are received they must be recorded on the software of the Company including date and time the call by the customer was made.
Clients’ requests will be received electronically. In cases that the client has not access in the electronic means clients’ requests will be accepted by email, provided that the signature of the client is verified and the transfer/withdrawal form is properly completed (with respect to check list aforementioned) .
Clients’ requests will be forwarded immediately to the Back Office Department for approval in terms of funds availability after they have discussed the request with the client and have confirmed it. Once the Customer Support Department approves the request, they shall then forward it to the Finance and Accounting Department for processing.
For all transactions described above the employee shall record the transactions in the Company’s cash account ledger and shall file the documentation for each transaction recorded after a reference is made into the ledger.
Customer agrees to also be bound by the Bonus/Leverage Policy stated on the site.